overview
a cloud based platform for home health agencies to build care plans and schedule care givers.
Design phase
Discovery to delivery
MY ROLE
Lead User Experience Designer
TEAM
Head of Product, Front End Developer, Back End Developer
BUSINESS OBJECTIVE
iHealthHome supports shared planning and accountability with a set of secure, mobile, digital tools that expand caregivers’ needs.
PROBLEM
Caregivers spend more time filling out documents than they do looking after people, and coordinating care can be overwhelming.
Market Analysis
Identify use cases
Build personas
Shadow agencies
Understand workflows
Wireframes & Prototype
Extensive User Testing
Design and Develop
UX APPOACH
USE CASE
“Bound by paperwork, short on hands, sleep, and energy... nurses are rarely short on caring.”
— Sharon Hudacek
PERSONAS
the agency
case manager “melanie”
NURSE “JOSIE”
workflows
PATIENT INTAKE AND SCHEDULING
WIREFRAMES: SCHEDULING
Initial Concepts
Building Care plans
caregiver Scheduling
Caregiver Application “Caregiver To-go”
