OVERVIEW
An application redesign created to radically change how Mayo interacts with its consumers digitally, to deliver the Mayo Model of Care with best in class experiences patients expect.
Design phase
Discovery
MY ROLE
Lead User Experience Designer (Design Manager)
Direct TEAM
3 User Experience designers
2 User Researchers
1 Front end developer
Senior Director of Product
Director of Engineering
Medical/Practice Vice Chair Patient Platform
Cross Teams
EPIC System & Implementation Team
Practice Enablement (Mayo Providers/Administrators)
IT- Web and Mobile
BUSINESS OBJECTIVE
Radically change how Mayo interacts with its consumers digitally, to deliver the Mayo Model of Care with best in class experiences patients expect
Mayo will create and use our own IP & flexible technology platform to create new innovative experiences building upon our 150+ years in exceptional patient care.
PROBLEM
Mayo is limited by using a 3rd party EHR system, for how and what we can execute within our patient experience. This limitation puts Mayo as a business under threat of disruption from technology and competition.
New big box competitors like Amazon and Apple who can quickly scale are entering the marketplace. And small startups like 98.6 and Teledoc are moving fast to disrupt the industry with new technologies.
DELIEVERABLES
Hire & Grow team, establish agile pods
Define product strategy
Set team process & cadence, manage capacity
Discovery Efforts
HIRE & GROW TEAM
A full product team consisted of a set of leads and agile pods
1 UX Lead, 1 Product Director, 1 Technical Lead
5 Agile teams each containing 1 UX, 1 Frontend Developer, 1 Product Owner, 1 Scrum Master or BA
Shared User Research
Each team would work together with cross sections of the organization.
Define product strategy
Set team process & cadence, manage capacity
Using Aha! I created roadmaps for each of the 5 agile pod design teams.
Aha! was used to manage backlogs, run sprints, and track capacity.
Here you can easily across all my teams how we are progressing.