Tacoma, Washington

206.240.7349

 

Seasoned user experience designer, forward-thinking creator, and inspiring team leader offering 10 years of experience and an aptitude for enhancing the user journey through design and problem solving. Skilled in translating complex requirements into design solutions in alignment with strategic vision, continuously meeting and exceeding expectations. Possess a laser customer focus, mastering software to create interfaces that are fun, evocative, and easy to use. Dedicated to team excellence, offering direction, motivation, and overall guidance to achieve project success. Experienced in leading teams across conceptualization, research, design, shaping user flows, wire framing and prototype development.

Areas of Key Emphasis

  • User Research

  • Product Development Cycle

  • Team Building & leadership

  • Thought Leadership

  • Wireframing/Prototyping

  • Customer Experience

  • Native, Mobile, Web Design

  • Experience Mapping

  • User Research

PRINCIPAL PRODUCT DESIGNER

2017 - 2019

Providence Health & Services

Enhance the consumer journey within the healthcare space by crafting impactful strategies based on user research and testing. Understand customer needs and detect issues and gaps to create meaningful design solutions. Collaborated extensively with operations teams and providers. Developed personas, user journeys, design thinking techniques, and wrote user stories and requirements.

Key Accomplishments:

  • Outlined requirements and delivered design solutions that are on time and in alignment with expectations.

  • Conceptualized a new concept for entire health systems consumer/patient-facing website; used object-oriented framework to navigate a complex taxonomy of health services, providers, and location.

  • Served as lead designer for a clinician portal, enhancing registration, appointment management, and patient-queue management processes.

  • Led designs aimed at optimizing health system resources, reducing patient wait times, and integrating scheduling with EMR systems.

SENIOR CONTENT STRATEGIST

7/2016 - 1/2017


SMITH

Offered guidance and mentorship to teams across the design process. Oversaw development of go-to-market strategies from initial business concept, through design and implementation, to maintenance and governance. Collaborated regularly with executive staff to develop content and apply knowledge of editorial messaging and technical/structural content.

Key Accomplishments:

  • Continuously achieved client satisfaction by managing client expectations and communicating transparently to overcome issues and create content-centric solutions.

  • Showcased in-depth knowledge of client brand identities to develop strong key messages and content that engage users and customers.

  • Consolidated 4,000 websites from global business as part of the Honeywell initiative, collaborating with senior leaders from Asia, Europe, Australia, Middle East, and Russia on four strategic business units.

LEAD USER EXPERIENCE DESIGNER

2/2015 - 5/2016

iHealthHome

Designed new healthcare software from scratch with a focus on usability, functionality, and the user journey. Aided transitional, home care, and geriatric care managers by innovating User Experience (UX) and User Interface (UI) designs. Strategized and crafted roadmaps, epics, and user stories. Spearheaded entire design life cycle within development sprint planning.

Key Accomplishments:

  • Focused on end-user needs to research, define, and design a suite of features that meet business requirements while delivering improvements to end users.

  • Led entire end-to-end product development from code to consumer purchasing for a health care product suite encompassing CRM, medication management, scheduling, and dynamic form engine.

FREELANCE DIGITAL DIRECTOR

3/2013 - 8/2013

Honolulu Magazine

Built a platform for a new media web experience in collaboration with web and editorial teams. Gathered requirements, defined goals, quickly overcoming barriers as they arise. Optimized sales by prototyping concepts for a responsive grid based on the IAB advertising standards for most commonly sold ad size.

LEAD USER EXPERIENCE DESIGNER

3/2012-11/2012

INRIX

Aided drivers in overcoming navigation and commute issues by designing product from the ground up that uncovered traffic and driving-related insights and analytics. Designed and end developed full end-to-end user experiences across native and web platforms. Established a design team of interns as well as junior and senior design associates as well as trained and mentored them across projects, ensuring team success.