MY ROLE

Senior User Experience Designer - Embedded in Scrum Team

Team

Product Owner, Dev Manager, 4 Front End Developers, 6 Backend Developers

BUSINESS OBJECTIVE

Optimize providers time across the all Express Care services. Providers that are seeing patients in a physical retail clinic would also see patients virtually while using their computers in the clinics. During times when no walk-in patients are being seen a provider could simply jump on a virtual visit.

Problem

The existing workflow of virtual providers and retail providers had no connection. Each operated independently of each other and used two different scheduling systems. Based on the new business objective they would need a way to work together.