We looked for solutions in other industries.
Todays consumers demand care where they want it and when they want it. They don’t like waiting (lower satisfaction) and will easily switch to a competitor (lost transaction/loyalty) if a better opportunity comes along.
Health System consumers are on their time and their dime. Consumers are often completely blind to the process. They can walk into a clinic not knowing when they will be called or why other patients are being called before them.
Health Systems could learn some lessons from Uber and it’s inception.
Uber utilized major technological advances early on and caused a massive disruption in the market
GPS (anywhere)
Smartphones traveler to request a ride (on-demand tech, instant request and reward, anytime)
Uber solves for benefits like carPOOLING
Optimize empty seats in most passenger cars
Lowering fuel usage and transport costs.
Serve areas not covered by a public transit
Daily commuting compared vs driving alone peak travel times, cars to pollute an 80% more
...Now think of these themes in Health Systems
In the Uber version of a health system
When and where the patient is waiting no longer a problem
We Match un-utilized capacity with unmet demands
Providers can offer care to patients across multiple modalities and geo’s
Benefits of using shared provider (Pool of) resources and technology
Maximize capacity utilization of eligible providers across different modalities of care and geo’s
Automated processes, no more human API
Intelligent optimization based on providers availability, eligibility, patient/provider geo, patient behavior, demand/supply forecasting…
Avoid providers burn out or boredom
Minimize cost