DEFINING PERSONAS

prr “MANDI”

Mandi is one of the Patient Registration Representatives (PRRs) who works with the virtual providers to assist in registering patients before the provider enters the virtual visit.

provider “TONI”

Toni is a provider that provides care in the retail clinic and also sees patients virtually. She spends her day smoothly taking patients between retail and virtual appointments.

patient “HANNAH”

She is the CMO of her family, handling all the medical issues for herself and her 2 year old and 3 month old kids. Hannah is feeling terrible.  She puts off getting care, prioritizing her kids events but eventually her friends convince her she needs to see the doctor.