PRODUCT
A platform for healthcare providers to streamline the revenue cycle and collaborate with payers through the smart application of blockchain, machine learning, and patient-centric design.
MY ROLE
Principal Product Designer
TEAM
Head of Product, Senior UX Designer, UX Designer, UX Researcher
business objective
Establish a team to build an intelligent platform for healthcare operations, to facilitate instant, secure information exchange between patients, providers and payers.
*NOTE MUCH OF THIS WORK IS UNDER NDA
Built the UX team foundation
Establish design team structure including role types and responsibilities
Document best design practices
Work with Talent Acquisition, establish relationships with hiring agencies, write job descriptions for design team, interview & hire
Set up design process and cadence with product and engineering
Kick off agile UX process with development team
“Design Sprint Ahead” planning
Organize design team critiques
Maintain design team standup, backlog and Kanban
Product roadmap planning (software: Aha! and Jira)
Attended strategic planning sessions with executives for future products
Product Owner - 2 products
Create Business Canvas Models
Write epics, product requirements documents, business objectives, prioritized and wrote user stories with acceptance criteria
Design System (Atomic- React - Lightening)
Service Design, process flows
User research including - documenting workflows, interviewing end users, user journey’s, story boarding
Wireframe and Prototyping
Role focus
Design Team Foundation
AGILE UX
Lumedic Use Case: Blockchain for Payers and Providers
Service Blue Prints
Revenue Cycle in healthcare contains complicated work flows. A great way to understand and build products is to create service blueprints. Here are a few samples.
Prior Authorization for Hip Replacement
Health insurance coverage: Eligibility
